Privacy Policy
This Privacy Policy explains what information Strand collects, how it is used, and your choices regarding that information when you use our app and related services.
1. Information We Collect
- Account and profile data, such as email address, hair profile responses, and account settings.
- Usage data, such as features used, session activity, device type, app version, and crash diagnostics.
- Content you provide, such as scanner inputs, product queries, and chat messages.
- Payment-related records from app stores (we do not store full card details).
2. How We Use Information
- Deliver and personalize recommendations and app functionality.
- Improve model quality, service reliability, and user experience.
- Provide customer support and respond to inquiries.
- Detect abuse, fraud, and security incidents.
- Comply with legal obligations.
3. Sharing of Information
We may share information with:
- Service providers that help operate hosting, analytics, support, and infrastructure.
- Payment platforms (such as app stores) to process subscriptions and refunds.
- Legal authorities when required by law or to protect rights and safety.
- Parties in a merger, acquisition, or asset transfer, subject to continued protection of your data.
4. Data Retention
We retain personal information for as long as needed to provide the Service, fulfill contractual and legal obligations, resolve disputes, and enforce agreements. We may delete or anonymize data when no longer required.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your data. No method of transmission or storage is fully secure, so absolute security cannot be guaranteed.
6. Your Choices and Rights
- You can update profile information from within the app.
- You can cancel subscriptions through your app store account settings.
- You can request access, correction, deletion, or export of your data.
- You can request deletion of your account by contacting support.
7. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal data from children under 13.
8. International Data Transfers
Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards for international transfers.
9. Changes to this Policy
We may update this Privacy Policy periodically. Updated versions become effective when posted. Continued use of the Service after updates indicates acceptance.
10. Contact
For privacy questions or requests, contact support@strandai.com.