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Terms of Service

Effective date: February 25, 2026

These Terms of Service ("Terms") govern your access to and use of the Strand mobile app, website, and related services (collectively, the "Service"). By using the Service, you agree to these Terms.

1. Eligibility and Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to use paid features of the Service. You are responsible for the accuracy of your account information and for activity that occurs under your account.

2. Service Description

Strand provides AI-assisted hair care guidance, product scanning, ingredient analysis, and personalized recommendations. The Service may evolve over time, and features may be updated, changed, or removed.

3. Medical and Professional Disclaimer

Strand provides informational guidance only and is not medical advice, diagnosis, or treatment. Always consult a qualified professional for medical concerns, allergies, dermatological conditions, or treatment decisions.

4. Subscriptions and Billing

Some features require a paid subscription. Prices, billing cycles, and trial terms are shown before purchase. Subscriptions renew automatically unless canceled before the next renewal date.

If you subscribe through Apple App Store or Google Play, billing is handled by that platform and may be subject to its payment terms.

5. Refund Policy (Digital Subscription)

Because Strand is a digital subscription service, access is provided immediately after purchase.

  • Initial purchase: You may request a full refund within 7 days of first purchase.
  • Renewals: Renewal charges are generally non-refundable unless required by law.
  • No prorated refunds: Partial billing-period refunds are not provided.
  • App store purchases: Refund requests for App Store/Play purchases must be submitted through the relevant store process.

6. Acceptable Use

You agree not to:

  • Use the Service for unlawful, harmful, or fraudulent activity.
  • Interfere with or disrupt the Service or its security features.
  • Attempt to reverse engineer, scrape, or copy core Service functionality.
  • Upload content that infringes third-party rights.

7. Intellectual Property

The Service, including software, design, branding, and content made available by Strand, is protected by intellectual property laws. These Terms do not grant ownership rights in the Service.

8. Suspension and Termination

We may suspend or terminate access if you materially violate these Terms, create risk to other users, or misuse the Service.

9. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Strand disclaims implied warranties and is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of data, profits, or goodwill.

10. Changes to Terms

We may update these Terms from time to time. Updated Terms become effective when posted. Continued use of the Service after updates means you accept the revised Terms.

11. Contact

For support or legal questions, contact support@strandai.com.

Legal entity: Vector Media Tech LTD